HOUSE MANAGER

Performing Arts/Movie Venue

 

Part-Time

Four to twenty hours a week.

 

Job Summary

The House Manager oversees all public areas of the theatre, ensuring that the experience of every patron is pleasant, enjoyable and safe.  Experience working with the public, strong organizational and communication skills, and previous theatre experience a plus.

 

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Duties and responsibilities include:

• Open and close facility; ensure facility is safe, operational and presentable

• Manage volunteer activities

• Provide excellent customer service to patrons

• Coordinate with box office and stage crew

• Manage concessions operation – banks, credit card machines, inventory

• Resolving any patron’s complaints/issues arising during productions

 

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Qualifications

• Ability to work nights and weekends with occasional weekday afternoons

• Ability to work under pressure in a fast-paced environment

• Ability to interact in a sensitive, courteous and confident way

• Ability to lift 30lbs

 

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Skills:

• Coordination

• Problem Solving

• Conflict Resolution

• Communications

• Technical Knowledge – Square, Google, Excel (helpful, but not required)

• Customer Service

• Attention to Detail

• Works Well Under Pressure

 

 

Education and Experience

• A high school diploma or equivalent

• 1 year minimum of customer service experience

• Crowd control, CPR Training, emergency procedures a plus, but not required